Junior Field Service Engineer

Settore: / Farmaceutico /
Azienda: Adecco Italia Spa
Data annuncio: 23/07/2021
Sede di lavoro: Parma
Adecco Life Science is looking for a Diagnostic Company, a:

Junior Field Service Engineer

We are looking for a Field Service Engineer reporting directly to Technical Department Coordinator to join
our growing Technical Services Department in Italy.

Job Location: North - Centre Italy

Main duties and responsibilities:
- Responsible for providing system technical support in relation to the installation, service and repair of analysers supplied to our customers and ensure their satisfaction;
- Undertake analyser preventative maintenance services;
- Repair and/or replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer fix solution;

The role will involve:
- Provide training courses of installation and maintenance to end-user and distributors;
- Analyser and peripheral component setup for end user customers.
- Provide technical assistance to customers in response to enquiries and/or reports from the field and repair instruments according to the time limits and methods defined by Customer Support team;
- Carry out instrument preventive maintenance;
- Make the preliminary visits to laboratories to agree on positioning of the instrumentation, checking correct siting and the need for any hydraulic/electric/logistic work;
- Support for interfacing LIS with the main company management tools;
- De-install instruments according to company procedures;
- Maintain and monitor stock control of spare parts inventory levels;
- In synergy with the sales force, draws up the documentation necessary for the request to dispatch instrumentation;
- Produce weekly work reports for discussion and for Technical Support Supervisor's approval and implement the approved plan;

Knowledge and Skills:
- Bachelor's degree in biomedical engineering related discipline;
- Short experience in a similar role of multinational IVD company;
- The availability to travel at short notice and occasionally work weekends/unsociable hours (75 – 85% of working on field);
- IT skills for laboratory middleware management;
- Strong communication skills and ability to work within a team;
- Strong knowledge and habitual use of reporting tools (Microsoft Excel, CRM, IFS);
- Excellent level of English Language knowledge;

Categoria Professionale: Assistenziale / Paramedico / Tecnico

Città: Parma (Parma)

Disponibilità oraria:
  • Full Time
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